Knowledge Base
Written answers to how Quetzal POS actually works, organised by the part of the system you're in. If you're stuck mid-shift, start with the area you're working in rather than reading front to back.
Browse by Area
Each area covers day-to-day tasks, the settings behind them, and what to check first when something looks wrong.
Getting Started
Setting up your store, adding users and permissions, configuring taxes and receipts, and what to do in your first week.
Inventory
Adding products and variants, stock counts, transfers between locations, low-stock alerts, and keeping counts accurate over time.
Customers & Loyalty
Customer profiles, purchase history, loyalty programmes, and using what you know about a shopper at the counter.
Payments & Checkout
Taking payment, split tenders, refunds, exchanges and trade-ins, store credit, and end-of-day reconciliation.
Reporting
Reading your sales, inventory, and customer reports — and which numbers are worth checking daily rather than monthly.
Hardware & Integrations
Printers, scanners, terminals, and connecting Shopify or WooCommerce. Setup steps and the usual causes when a device stops responding.
If You Still Need a Hand
Not everything belongs in an article. These are the faster routes.
Talk to Support
Technical assistance and troubleshooting from people who know retail, not a script.
Book Training
Structured sessions for staff, managers, and administrators — useful when you hire.
Read the FAQ
Short answers to the questions that come up most often before and after signing up.
Can't Find the Answer?
Send us the question. If it comes up more than once we'll write it up here, so the next retailer with the same problem finds it faster than you did.